Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Due to being a small business we do not offer pre-brought labels for returns so any return will be paid by the customer. IF you do want a refund then please email us at buniemistudio@gmail.com with your name and order number, we will also require any photos of the items upon receiving. 

Damages and issues
Due to the nature of the items being handmade, there will be imperfections, and we do state this on the listings so if there is small imperfections we will NOT allow a refund but if the items has arrived in a damaged state then you may be entitled to a partial refund (excluded postage/customs) 

Exceptions / non-returnable items
Items that can not be refunded are any personalised goods, items that have been in a sale, items that have already been used. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
We do not accept exchanges, if you wish to order a different item to the one ordered, then please email us at buniemistudio@gmail.com and we can arrange for your order to be cancelled for you to purchase the correct one. 

European Union 14 day cooling off period
If your from the EU. you do have a 14 day window to cancel or ask for a refund on your orders without any reason or justification. As already stated we do not do pre-paid labels so these will all need to be paid by the consumer. Your order must be in a re-sale state, if it isn't you may be declined a full refund and be given a partial refund., 

Refunds

We will notify you once we have received your goods and have approved your return., We will then let you know if your order has been approved or not. if approved you will automatically receive your refund back on the original payment method 10 days after refund has been initiated. Please remember it can take longer for credit card companies or banks to process any refunds. 

If 15 days have passed since approving your refund then please email us at buniemistudio@gmail.com and we will do our best to assist you.